At phpak, your privacy is not an afterthought — it is built into how we operate. This Privacy Policy explains what personal data phpak collects from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own information. Please read it carefully alongside our Terms & Conditions.
phpak's Privacy Commitments
A plain-English summary of how phpak handles your data — full legal text follows below
phpak uses industry-standard SSL/TLS encryption across the entire platform. All personal data is stored on secured servers and access is restricted to authorised phpak personnel only. We conduct regular security reviews to keep your information protected.
phpak does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the phpak platform, comply with Philippine regulations, and improve your gaming experience — nothing else.
Under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), you have the right to access, correct, and request deletion of your personal data held by phpak. Submit a data request anytime by contacting phpak support.
phpak follows a data minimisation principle — we only collect personal information that is genuinely necessary to register your account, verify your identity, process payments, and comply with PAGCOR-aligned regulatory requirements.
phpak's data practices are aligned with the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations. We are committed to upholding the data rights of every Filipino player who uses the phpak platform.
When phpak updates this Privacy Policy, we notify players via the platform and, where practicable, by email. We will always tell you what changed and why. You can review the current version of this policy at any time on this page.
1.1 phpak is committed to protecting the privacy and personal data of every Filipino player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
1.2 This Policy applies to all personal data collected by phpak through the phpak website (phpak.com), the phpak mobile application, customer support interactions, and any other channel through which you interact with phpak.
1.3 phpak's data practices are governed by the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Where applicable, phpak also observes relevant PAGCOR data governance guidelines.
1.4 If you have questions about this Policy or about how phpak handles your personal data, please contact the phpak Data Privacy Officer using the contact details provided in Section 15.
2.1 For the purposes of the Philippine Data Privacy Act of 2012, phpak is the personal information controller in respect of the personal data collected through the phpak platform.
2.2 phpak has appointed a Data Privacy Officer (DPO) who is responsible for overseeing compliance with this Policy and with applicable Philippine data privacy law. The DPO can be contacted at the email address provided in Section 15 of this Policy.
2.3 Where phpak engages third-party service providers to process personal data on its behalf (for example, payment processors or KYC verification providers), those providers act as personal information processors and are bound by data processing agreements that require them to handle your data in accordance with this Policy and applicable Philippine law.
3.1 phpak collects the following categories of personal data, depending on how you interact with the platform:
When you create a phpak account, we collect:
To comply with Philippine regulatory requirements and to verify your age and identity, phpak may collect:
When you make deposits or request withdrawals, phpak collects:
4.1 phpak collects personal data through the following means:
4.2 phpak will always inform you at the point of collection what personal data is being collected and for what purpose, unless the collection is required by law or is otherwise exempt from this requirement under the Philippine Data Privacy Act.
5.1 phpak uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Registration data, KYC data |
| Age and identity verification (21+ compliance) | KYC data, date of birth |
| Processing deposits and withdrawals | Financial data, KYC data |
| Providing and improving phpak games and services | Gaming activity data, technical data |
| Fraud prevention and anti-money laundering compliance | Financial data, KYC data, technical data |
| Responsible gaming monitoring and intervention | Gaming activity data, communications data |
| Customer support | Communications data, account data |
| Regulatory reporting to PAGCOR and other authorities | KYC data, financial data, gaming activity data |
| Sending service notifications and account alerts | Registration data, communications data |
| Sending marketing communications (with your consent) | Registration data, gaming activity data |
5.2 phpak will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or as otherwise permitted by applicable Philippine law.
5.3 Where phpak sends you marketing communications, you may opt out at any time by updating your communication preferences in your phpak account settings or by contacting phpak support. Opting out of marketing communications will not affect your ability to use the phpak platform.
6.1 phpak processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
7.1 phpak does not sell, rent, or trade your personal data to third parties for their own marketing purposes. phpak may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
7.2 All third-party service providers engaged by phpak are required to handle your personal data in accordance with this Policy and applicable Philippine data privacy law. phpak enters into data processing agreements with all such providers.
8.1 phpak uses cookies and similar tracking technologies on the phpak website and mobile application. Cookies are small text files stored on your device that help phpak recognise you, remember your preferences, and improve your experience on the platform.
8.2 phpak uses the following types of cookies:
8.3 You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phpak platform. Strictly necessary cookies cannot be disabled through browser settings without preventing access to the platform.
8.4 phpak does not use third-party advertising cookies or share cookie data with external advertising networks.
9.1 phpak retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Policy, and to comply with applicable Philippine legal and regulatory obligations.
9.2 The following general retention periods apply:
9.3 When personal data is no longer required, phpak will securely delete or anonymise it in accordance with industry best practices and applicable Philippine law.
10.1 phpak implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:
10.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phpak will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Philippine Data Privacy Act and NPC Circular No. 16-03.
10.3 While phpak takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for keeping your phpak account login credentials confidential and for notifying phpak immediately if you suspect unauthorised access to your account.
11.1 Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phpak:
11.2 To exercise any of the above rights, please contact the phpak Data Privacy Officer using the contact details in Section 15. phpak will respond to your request within fifteen (15) business days of receipt, in accordance with NPC guidelines.
11.3 phpak may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to an unauthorised person.
12.1 The phpak platform is strictly intended for persons who are 21 years of age or older. phpak does not knowingly collect personal data from persons under 21 years of age.
12.2 If phpak becomes aware that it has inadvertently collected personal data from a person under 21 years of age, it will promptly delete that data, close the associated account, and take appropriate steps in accordance with applicable Philippine law.
12.3 Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms, including phpak. If you believe a minor has registered an account on phpak, please contact phpak support immediately.
13.1 The phpak platform may contain links to third-party websites or services (for example, payment provider portals). phpak is not responsible for the privacy practices of those third-party sites and this Policy does not apply to them.
13.2 phpak encourages you to review the privacy policies of any third-party sites you visit through links on the phpak platform. phpak has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party sites or services.
14.1 phpak reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable Philippine law, or NPC guidance. When material changes are made, phpak will notify players by posting a prominent notice on the phpak platform and, where practicable, by sending a notification to the email address registered to your account.
14.2 The date of the most recent update is displayed at the top of this Policy. Your continued use of the phpak platform after the publication of an updated Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Policy, you should cease using the phpak platform and may request account closure in accordance with phpak's Terms & Conditions.
14.3 phpak recommends that you review this Policy periodically to stay informed about how we protect your personal data.
15.1 If you have any questions, concerns, or requests relating to this Privacy Policy or to phpak's handling of your personal data, please contact the phpak Data Privacy Officer:
15.2 If you are not satisfied with phpak's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Philippine Data Privacy Act of 2012.
15.3 For responsible gaming concerns, including self-exclusion requests and deposit limit adjustments, please visit phpak.com/responsible-gaming or contact phpak support directly through live chat.